FAQ
What types of payments are accepted?
We're happy to accept a variety of forms of payment including cash, credit/debit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, and Vynus gift cards. Please note that we do not accept personal checks.
Is gratuity included?
Just a heads up, gratuities aren't included in the cost of our services. But don't worry, you can always give a little extra at the end by either leaving cash or adding it to your card at checkout. We really appreciate it!
Do you offer refunds?
Sorry, but we don't offer refunds or exchanges on any of our services, sales, fees, or gift card purchases. They're all final.
Can you fix my nails if they got messed up?
We're all about providing top-notch services that stick around for the long haul. However, how long a nail service lasts can vary depending on each person's nails and how you use them. We offer a fix within 7 days of your last visit at no charge.
Does Vynus accept walk-ins?
Yes, we do accept walk-ins, but appointments are recommended to avoid the long wait.
How do you clean your tools?
After each use, we make sure to thoroughly clean our tools by cleaning them with fresh water, spritzing them with alcohol, and then soaking them in Barbicide Disinfecting Liquid. We finish it up by putting the tools in our UV Sterilizer Cabinet.